BROOKFIELD, WI – October 28, 2020Cielo, the world’s leading strategic Recruitment Process Outsourcing (RPO) partner, today announced it once again has been positioned as a Leader in every category of NelsonHall’s 2020 NEAT vendor evaluation for RPO. 

NEAT assesses both the ability of RPO providers to bring immediate benefits to clients as well as preparing them to meet their future talent acquisition needs. Since the NEAT Assessment’s inception in 2014, Cielo has been ranked as a Leader in every category, including Overall, Candidate Experience, Geographic Footprint and Scalability, Services Delivery Innovation, Sourcing Candidates, Technology Innovation and Talent Acquisition Transformation.

Nikki Edwards, Principal HR Services Research Analyst with NelsonHall, said, "Cielo continues to evolve and enhance its services and tech offering (with a robust roadmap in place) to help its clients overcome their specific challenges around talent acquisition in the 2020s. Cielo continues to develop the deep know-how of its employees, to ensure its consulting capabilities around the future of talent/work remain cutting-edge.”

Given its findings in the NEAT report, NelsonHall forecasts that Cielo will:

  • Enhance its leader status in core industries such as Healthcare, Life Sciences, Technology, and Engineering
  • Grow business in its core markets of North America and EMEA and its emerging APAC and LATAM markets. Notably, to expand in APAC following the AsiaNet China acquisition
  • Excel in customer service excellence aligned to its Value Framework
  • Expand its capabilities in consulting (and other services) to support clients in adapting to the future of work

“Being recognized for six consecutive years by NelsonHall further validates our category leadership in the global RPO and total talent market,” said Sue Marks, Cielo’s Founder and CEO. “Thank you to our talented teams who serve as our clients’ strategic talent acquisition partners. Together you excel at delivering value today and preparing for what clients will need in the future.”

About NelsonHall and NEAT vendor evaluation

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly-informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

NEAT is NelsonHall’s vendor evaluation and assessment tool, a method by which sourcing managers can strategically evaluate vendors at the onset of the screening process. Positioning as a “Leader” is based on a combination of analyst assessments, primarily around measurements of the ability to deliver immediate benefit; and feedback from interviewing of vendor clients, primarily through measurements of levels of partnership and ability to meet future customer requirements.