Matt Jones on HR’s role in shaping the future of AI at work

AI isn’t just changing how work gets done — it’s changing who leads that change. In a new HR.com interview, Matt Jones, Cielo’s Executive Vice President, Strategy, shares how forward-thinking HR teams can move beyond experimentation to lead responsible AI adoption — building the governance, strategy and workforce models needed for people and technology to thrive together.

Jones emphasizes that AI’s value depends on thoughtful implementation: aligning tools to business priorities, grounding decisions in quality data and keeping the employee experience at the center. For HR leaders, that means shaping AI as a trusted enabler of better work — one that can improve adoption, reduce risk and strengthen how people and technology perform together.

What HR leaders should take from the feature

• Set governance before scaling AI: HR has a critical opportunity to guide trusted, ethical AI frameworks that empower employees and reduce risk.

• Connect AI adoption to business value: Organizations can unlock stronger ROI when AI investments move from isolated tools to a clear, value-driven strategy shaped by stakeholder input.

• Design work for human-AI partnership: The next evolution of work depends on preparing teams to use AI in ways that elevate human capabilities instead of replacing them.

The bottom line: The future of HR isn’t just about managing technology. It’s about helping people do their best work alongside it.