PHILADELPHIA, PA (December 15, 2021) – Cielo, the world’s leading strategic Recruitment Process Outsourcing (RPO) provider, and Tufts Medical Center (Tufts MC) won the 2021 HRO Today Association North America Business Partnership Excellence Award. This marks the third consecutive year that Cielo partnerships have achieved this honor, which recognizes advancements in HR and TA strategies in North America.

Tufts MC is an internationally known academic hospital in Boston, Massachusetts, that provides world-class care to the region’s sickest patients. To attract and retain the best medical talent in the city’s highly competitive market, Tufts MC brought Cielo on as its RPO partner in 2020. In just one year, and amid the ongoing challenges caused by the pandemic, they together created a successful new recruitment strategy leveraging people, process and technology to deliver top medical talent and build a lasting talent pipeline.

“Having a bold talent recruitment and retention strategy in place was an extremely important key to our success – both during the pandemic and moving forward in the future,” said Kara Greer, Senior Vice President and Chief Human Resources Officer at Tufts Medical Center. “Our dynamic partnership with Cielo has provided us with access to technology-enabled RPO solutions to help fill mission-critical positions with highly skilled new hires, and ensure we continue to offer high-quality care to our patients and community."

Tufts MC has seen impressive results throughout the one-year union, including:

  • Decreasing average time-to-fill by 38 days
  • Boosting the number of offers accepted by 152%
  • Increasing hiring manager satisfaction to 93%
  • Decreasing the number of open medical assistant positions by 84%

“The success of our partnership with Tufts MC demonstrates how tech-enabled RPO solutions, balanced with people and process, create meaningful results. Collectively, we built a more effective and uniform hiring process, creating a positive experience for candidates and hiring managers,” said Diane Fleischmann, Vice President – Client Services at Cielo.

The award was presented at the virtual HRO Today Association Conference on November 17.

About Cielo
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner and industry innovator delivering RPO, Total Talent Acquisition, consulting and executive search services in over 100 countries. We design comprehensive, people-centric solutions and leverage our Cielo TalentCloud platform, featuring CRM, AI, automation and analytics capabilities – to help our clients find, attract and hire the specific talent to move their businesses forward. To learn more, visit

About the HRO Today Association
The HRO Today Association is the premier networking and content community for advancing the human resources profession. By engaging in professional development opportunities and connecting with peers, members improve the quality, effectiveness, and efficiency of their HR operations and service delivery. The Association is managed by HRO Today/SharedXpertise Media, whose magazines, web portals, research, e-newsletters, events, and social networks reach over 180,000 senior-level HR decision-makers with rich, game-changing content. To learn more, visit