London (November 10, 2022) – Global talent acquisition partner Cielo has retained its top ranking as the overall Recruitment Process Outsourcing leader across Europe, the Middle East and Africa on the 2022 HRO Today’s RPO Baker’s Dozen Customer Satisfaction Ratings.
Securing the No. 1 spot again as the overall RPO Leader in EMEA demonstrates Cielo’s dedication and success in delivering innovative, sector-led thinking and customer-centric solutions. Cielo is also top of the list in Quality of Service in the EMEA category, and No. 1 in Breadth of Service in the Global category.
“It’s an honour to be recognised again as EMEA’s leading RPO partner by the industry and our clients. Maintaining this status illustrates our team’s hard work and dedication to providing our clients with the best talent acquisition outcomes,” says Marissa Geist, Cielo’s CEO.
“The past year has been challenging due to the changing talent landscape and skills shortages. We’ve had to adapt. The level of customer satisfaction we’ve seen across three continents shows that we’ve done that successfully. Bringing our scale and expertise in talent acquisition into our clients’ organisations to support them in achieving meaningful results.”
A renewed top ranking reaffirms Cielo as a business that provides clients with agile solutions that lead to success. Other recent achievements include: top overall provider on HRO Today’s RPO Baker’s Dozen list in EMEA in 2021 and globally in both 2021 and 2022, a Leader on Everest Group’s 2022 RPO PEAK Matrix® report for 10 consecutive years, a Leader in all categories of NelsonHall NEAT’s vendor evaluation for seven years in a row.
Geist concludes: “The EMEA region is diverse and has country-specific challenges in need of tailored solutions. Our team has the local expertise and sector-specific insights to ensure our clients rise above the competition, so they can attract and retain the best candidates.”
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Senior Communications Executive
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About the ranking
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey. In order to determine an overall ranking, we analyse results across three subcategories: service breadth, deal sizes and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.
Cielo is the world’s leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Recruitment Process Outsourcing, Executive Search, Contingent Workforce solutions and Consulting services. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition. Learn more at cielotalent.com.