Automation has helped make many parts of the job application process easier, improving both candidate experience and hiring manager satisfaction. But there is concern that too much automation, or simply applying it in the wrong places, can actually have a negative impact, making the process seem cold and impersonal.

Adam Godson, Cielo’s Senior Vice President of Global Technology Solutions, discussed this with the Wall Street Journal’s Chip Cutter in a story published this week.

From the article:
The Wisconsin job-recruiting firm Cielo, which hires 150,000 workers annually on behalf of clients, has found applicants far more likely to complete an audio interview than a video one, said Adam Godson, the company’s senior vice president of global technology solutions. Over the phone, applicants needn’t worry about their appearance or their location, nor do they have to have access to a smartphone or a computer with a camera, Mr. Godson said.

Quest, a Cielo client, uses automated phone interviews to hire phlebotomists, specimen processors and other employees. Lara Gartenberg, Quest’s senior director of talent acquisition, said an applicant can take an interview at night, and the person’s answers are reviewed by a Cielo representative in the Philippines or Singapore. A U.S. recruiter will find notes the next morning on whether the applicant is a fit and will schedule another interview, if the applicant makes the cut, she said.

A preview of the article, “It’s Time for Your Job Interview. You’ll BeTalking to Yourself,” is available at The full article is available to subscribers of the Wall Street Journal.