BROOKFIELD, WI – September 25, 2017 – Cielo (formerly Pinstripe), the world’s leading strategic Recruitment Process Outsourcing partner, today announced its first-place ranking on the annual “Baker’s Dozen” list of global recruitment process outsourcing (RPO) firms based on client satisfaction surveys and published by HRO Today magazine. In addition to ranking No. 1 overall for RPO providers in 2017, Cielo is celebrating its fourth consecutive No. 1 placement on the Healthcare Industry Providers ranking.
The HRO Today Baker’s Dozen list is a particularly compelling ranking as it is based exclusively on customer satisfaction ratings by buyers of RPO services. The firm was specifically recognized as:
- #1 – Global RPO Providers Overall
- #1 – Quality of Service
- #1 – Breadth of Service
- #1 – Size of Deal
- #1 – Healthcare Industry Providers
“Most important to us is the number one position in Quality of Service, which is the way the survey rates customer satisfaction with their providers. As the most technology-enabled RPO provider, we work hard to balance integrating automation into our solutions with delivering an outstanding customer experience. The strength of our ranking is validation that our high-tech-enabling-high-touch model is providing great value to our clients," said Sue Marks, CEO of Cielo.
“Cielo continues to dominate the Recruitment Process Outsourcing industry based on their innovation, technology and determination to develop new and better systems and approaches. They lead in every dimension that HRO Today measures, and continue to top our healthcare industry ranking. Cielo has emerged as one of – if not the – dominant player in RPO,” said Elliot Clark, CEO of HRO Today.
Top rankings across the Baker’s Dozen categories follow an already successful year of recognitions for Cielo. Analyst group Everest Group named Cielo a PEAK Matrix Leader and included Cielo as a top five RPO service provider with the highest buyer satisfaction in a 2017 report that further recognized high buyer satisfaction with Cielo’s superior next-generation metrics. Additionally, Cielo was honored at the HRO Today Services and Technology Association’s North America Forum with the Employer Brand Excellence Award for its work with client partner Surgical Care Affiliates (SCA) and Healthcare Talent Management Program of the Year with client partner Health First.
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. Under its WE BECOME YOU™ philosophy, Cielo’s dedicated recruitment teams primarily serve clients in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries. Cielo’s global presence includes 2,000 employees, serving 143 clients across 91 countries in 33 languages. Cielo knows talent is rising – and with it, an organization's opportunity to rise above. For more information, visit cielotalent.com.
About the Ranking
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.