DUBLIN, IRELAND  November 8, 2017   Cielo, the world’s leading strategic Recruitment Process Outsourcing partner, today announced its second-place ranking on the annual “Baker’s Dozen” list of European recruitment process outsourcing (RPO) firms published by HRO Today magazine. This regional recognition follows Cielo’s number one overall ranking for RPO providers in 2017.

The HRO Today Baker’s Dozen list is a particularly compelling ranking as it is based exclusively on customer satisfaction ratings by buyers of RPO services. In 2017, Cielo were specifically recognized as:

  • #2 – European Provider
  • #1 – Global RPO Providers Overall
  • #1 – Quality of Service
  • #1 – Breadth of Service
  • #1 – Size of Deal
  • #1 – Healthcare Industry Providers
  • #5 – APAC Region Provider

Elliot Clark, CEO of HRO Today commented: ‘Cielo continues to lead the Recruitment Process Outsourcing industry based on their innovation, technology and determination to develop new and better systems and approaches. With Cielo's recognition on the HRO Today magazine RPO Baker’s Dozen Customer Satisfaction Survey in both EMEA and APAC, they have demonstrated that their world-class talent offerings provide a truly global solution for both local and multi-national organizations.’

Seb O’Connell, Executive Vice President and Managing Director for Cielo’s Europe operations, comments: ‘Cielo’s excellence is accelerated by the willingness of innovative partners who allow us to become intimately involved in their business processes and planning to create bespoke solutions that meet the needs of today and prepare for the challenges on the horizon.’

Top rankings across the Baker’s Dozen categories follow an already successful year of recognitions for Cielo. Analyst group Everest Group named Cielo a PEAK Matrix Leader and included Cielo as a top five RPO service provider with the highest buyer satisfaction in a 2017 report that further recognized high buyer satisfaction with Cielo’s superior next-generation metrics. Additionally, Cielo were honored at the HRO Today Services and Technology Association’s North America Forum with the Employer Brand Excellence Award for its work with client partner Surgical Care Affiliates (SCA) and Healthcare Talent Management Program of the Year with client partner Health First.

About the Ranking
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.