SINGAPORE  November 7, 2017   Cielo, the world’s leading strategic Recruitment Process Outsourcing partner, today announced its first-ever placement on the annual “Baker’s Dozen” list of APAC recruitment process outsourcing (RPO) firms published annually by HRO Today magazine.

The HRO Today Baker’s Dozen list is a particularly compelling ranking as it is based exclusively on customer satisfaction ratings by buyers of RPO services. In 2017, Cielo were specifically recognized as:

  • #5 – APAC Region Provider
  • #1 – Global RPO Providers Overall
  • #1 – Quality of Service
  • #1 – Breadth of Service
  • #1 – Size of Deal
  • #1 – Healthcare Industry Providers
  • #2 – European Provider

Elliot Clark, CEO of HRO Today commented: ‘Cielo continues to lead the Recruitment Process Outsourcing industry based on their innovation, technology and determination to develop new and better systems and approaches. With Cielo's recognition on the HRO Today magazine RPO Baker’s Dozen Customer Satisfaction Survey in both EMEA and APAC, they have demonstrated that their world-class talent offerings provide a truly global solution for both local and multi-national organizations.’

Seb O’Connell, Executive Vice President and Managing Director for Cielo’s APAC region, comments: ‘We opened our third APAC delivery center in July in Manila, joining locations in Hong Kong and Singapore. Our expansion in the Asia Pacific region follows client demand and demonstrates our focus on optimizing regional and global services whilst giving our clients high-quality professional recruitment services local to them and local to the candidate.’

Placement on the APAC Baker’s Dozen list follows an already successful year of recognitions for Cielo. Analyst group Everest Group named Cielo a PEAK Matrix Leader and included Cielo as a top five RPO service provider with the highest buyer satisfaction in a 2017 report that further recognized high buyer satisfaction with Cielo’s superior next-generation metrics. Specific to APAC, the firm is a finalist for the HR Vendors of The Year Awards in Hong Kong and Singapore.

About the Ranking
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.