BROOKFIELD, WI (March 30, 2021) – Cielo, the world’s leading strategic Recruitment Process Outsourcing (RPO) provider, is pleased to name Alice Katwan, SVP & GM – North America at Twilio, to its Board of Directors. Katwan is a highly respected business and commercial leader with more than 20 years of experience building and leading growth teams at enterprise software companies. 

Alice Katwan headshot

“We are leaning into the future of work and talent, with technology changing and powering everything we do. We searched for a business leader with substantial tech and services experience and a track record of building strong, innovative solutions with customers,” said Sue Marks, Cielo Founder and CEO. “Our buyers’ journey is becoming more complex and Alice Katwan has incredibly valuable experience designing and selling transformational change, centered around a passion for customer experience. Just as our customers and their markets are evolving, she will provide us a new perspective, voice and insight into the future.”

Prior to joining Twilio, Katwan led the Enterprise North America sales team at Salesforce, supporting strategic partnerships with customers that carry a high market influence. Before that, she oversaw the North America sales team at Genesys, transforming its sales model and increasing diversity by emphasizing sales skills over tech expertise when hiring. She also led sales teams at Red Hat, BEA Systems and NetApp.

Previously, Katwan was honored with the Silicon Valley Woman of Influence award. Katwan is passionate about promoting women’s leadership and regularly speaks about how women can succeed in traditionally male-dominated fields.

“I am thrilled to join the Board of Cielo and to work closely with the leadership team continually scaling and widening the gap as the RPO industry leader,” said Katwan. “I believe Cielo is best positioned to enable organizations to attract and hire the best talent faster while providing a world-class candidate experience.”

Katwan received a bachelor’s degree in marketing from San Francisco State University. She served as an Advisor to Mesosphere and a Board Member at the Club of Silicon Valley. She resides in the San Francisco Bay Area with her family. Katwan joins other Cielo Board members: Sue Marks, Founder & CEO, Cielo; John Coyle, Partner, Permira; John Mulflur, Principal, Permira; Malaika Myers, CHRO, Hyatt Hotels Corp.; Dominik Pozny, Principal, Permira.

About Cielo
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner and industry innovator delivering RPO, Total Talent Acquisition, Consulting, and Executive Search services in over 100 countries. We design comprehensive, people-centric solutions and leverage Cielo TalentCloud – our agile technology platform featuring CRM, AI, automation, and analytics capabilities – to help our clients find, attract and hire the specific talent to move their businesses forward. To learn more, visit