Enterprise RPO brings recruiting results for Froedtert Health

Challenges

Growing needs for a growing network

Froedtert Health faced significant recruitment challenges due to ongoing expansion of the Froedtert & the Medical College of Wisconsin health network and knew it needed help to ensure continued delivery of quality care to patients.

Froedtert Health chose Cielo to perform a talent acquisition assessment. The goal was to capture a holistic view of Froedtert Health's processes and to provide recommendations for critical areas of improvement. Together Froedtert Health and Cielo formed a strong partnership of mutual trust and shared values, creating the opportunity to take the assessment from recommendations to reality.

Solutions

Bright solutions with enterprise RPO

In 2016, Froedtert Health started an enterprise Recruitment Process Outsourcing (RPO) partnership with Cielo. They set goals that included strategically enhancing the talent acquisition function, ensuring strong compliance and governance, improving service levels to hiring leaders, and optimizing the candidate experience for both internal and external talent.

“I came to Froedtert Health about six months into the partnership with Cielo, and I had no real experience with RPO and wasn’t sure if I believed in it. But seeing the results that Cielo has produced for us, and the great experience of working with them as a true partner, I’m now a believer. Cielo is essential to our recruiting efforts, and we wouldn’t have such big visions for the future without their contributions,” said Eric Humphrey, Senior Vice President of Human Resources for Froedtert Health.

Results

Transformative results

Two years into the enterprise RPO partnership, Froedtert Health is now able to match the growing needs of patients and achieve strategic growth for the health network through three new health centers that have opened fully staffed, ready to service the community. Froedtert Health and Cielo have implemented a mix of best practice technology systems and tools to improve the candidate experience while increasing the quality and quantity of talent.

During the partnership, the Froedtert Health and Cielo team has:

• Delivered over $3 million in savings from talent acquisition to the organization in the first year of partnership
• Reached a 40% reduction in cost per hire, bringing it closer in line with the industry average
• Improved hiring manager satisfaction to 90%, up from 59%
• Instituted a measure for candidate satisfaction and continued to raise the bar with an average score of 96%
• Increased passive candidate hires by 20% through best practice proactive sourcing strategies
• Implemented a mobile-first career site, boosting mobile applications from 0 to 30% within the first 30 days of launching
• Increased the number of community partnerships for workforce development by over 40%

Building a visionary roadmap

Froedtert Health believes in “Making More Possible” for their people and patients. To put this value in motion, Froedtert & the Medical College of Wisconsin's 2025 Vision was created, a roadmap to ensure a community-focused commitment to health now and in the future. Talent plays a key role in this vision. Cielo’s dedicated team of recruiters understands that every single hire directly impacts care delivery and the overall patient experience.

The team fills positions from food service workers and housekeepers to nurses and physicians. As a true extension of Froedtert Health's HR function, the talent acquisition team delivers quality clinical, support, and administrative talent that will help Froedtert Health realize the 2025 vision and support the network's continued recognition through national and local awards.

Looking to the future

The Froedtert Health and Cielo partnership has gone far beyond the walls of hospitals, health centers and clinics to be a force for change in the community. As part of the commitment to focus on long-term strategies for future talent pipelining, the HR and talent acquisition team has:

• Supported more than 500 Froedtert Health employees interested in career advancement or change
• Funded internship opportunities for more than 50 students
• Led 35 career presentations at local schools and community organizations
• Provided two letters of support for state grant funding requests.

Together, Froedtert Health and Cielo are attracting talent to the healthcare field who may not have previously pictured themselves in the industry. The team is also developing the skills of current staff to support advancement and retention.