Enterprise RPO with Froedtert Health

For Froedtert Health, vacancies had reached a critical mass and the organization knew they needed to focus on their talent acquisition strategy to ensure they could continue to deliver quality care and meet the growing demands of their community.

The Froedtert & the Medical College of Wisconsin health network, a partnership between Froedtert Health and the Medical College of Wisconsin, is a large academic health system with three hospitals, 40 health centers, and more than 12,000 employees. The organization faced significant recruitment challenges related to ongoing growth and knew they needed to focus on their talent acquisition strategy to ensure they could continue to deliver quality care to patients and meet the growing demand of the community.

Froedtert Health sought out Cielo Healthcare to perform a Talent Acquisition Assessment. The goal was to capture a holistic view of Froedtert Health's processes and to provide recommendations for critical areas of improvement. Through the consulting engagement, Froedtert Health and Cielo Healthcare formed a strong partnership of mutual trust and shared values, creating the opportunity to take the assessment from recommendations to reality.

Building a Partnership
In 2016, Froedtert Health entered into an enterprise Recruitment Process Outsourcing (RPO) partnership with Cielo Healthcare, and together they set goals that included strategically enhancing the talent acquisition function, ensuring strong compliance and governance, improving service levels to hiring leaders, and optimizing the candidate experience for both internal and external talent. The success has been resounding and widespread. Two years into the enterprise RPO partnership, Froedtert Health is now able to match the growing needs of patients and has been able to achieve its strategic growth for the health network through three new health centers that have opened fully staffed, ready to service the community. In addition, Froedtert Health and Cielo Healthcare have implemented a curated mix of best practice technology systems and tools to improve the candidate experience while increasing the quality and quantity of talent.

Delivering Transformative Results
During the partnership, the Froedtert Health and Cielo Healthcare team has:

• Delivered over $3 million in savings from talent acquisition to the organization in the first year
  of partnership
• Reached a 40% reduction in cost-per-hire, bringing it closer in line with the industry average
• Improved hiring manager satisfaction, to an average of 90%, up from an original baseline of 59%
• Instituted a measure for candidate satisfaction and continued to raise the bar with an average score of 96%
• Drove increased passive candidate hires by 20% through best practice proactive sourcing strategies
• Implemented a mobile-first career site, boosting mobile applications from 0 to 30%, within the first 30 days of launching
• Increased the number of community partnerships for workforce development by over 40%

Crafting a Visionary Roadmap
Froedtert Health believes in “Making More Possible” for their people and patients. This led to the creation of the Froedtert & the Medical College of Wisconsin's 2025 Vision, a roadmap to ensure a community-focused commitment to health now and in the future. Talent plays a key role in this vision. Cielo Healthcare’s dedicated team of recruiters understands that every single Extraordinary Hire, no matter the role, directly impacts care delivery and the overall patient experience. The team fills positions from food service workers and housekeepers to nurses and physicians. As a true extension of Froedtert Health's HR function, the talent acquisition team delivers quality clinical, support, and administrative talent that will help Froedtert Health realize the 2025 Vision and support the network's continued recognition through national and local awards.

Looking to the Future
The Froedtert Health and Cielo Healthcare partnership has gone far beyond the walls of hospitals, health centers and clinics to be a force for change in the community. As part of the commitment to focus on long-term strategies for future talent pipelining, the HR and talent acquisition team has supported more than 500 Froedtert Health employees interested in career advancement or change, funded internship opportunities for more than 50 students, led 35 career presentations at local schools and community organizations, and provided two letters of support for state grant funding requests. Together, Froedtert Health and Cielo Healthcare are attracting talent to the healthcare field who may not have previously been able to picture themselves in the industry and are developing the skills of current staff to support advancement and retention.

Hear more about Cielo's enterprise RPO partnership with Froedtert Health: