For Juniper Networks, Cielo Customizes Truly Global Solution

Headquartered in California, Juniper Networks is a world leader in high-performance networking products and services. Founded in 1996, Juniper Networks helps customers build and accelerate business value from their IT infrastructures and stay ahead of the demands posed by the exponential growth in network users and end-points. Today, Juniper Networks has more than 9,300 dedicated employees and offices in 47 countries working with the top 130 global service providers, including 96 of the Global Fortune 100.

CLIENT CHALLENGE
Juniper Networks had already established resourcing functions in North America, EMEA, India and APAC. However all of these teams required an immediate augmentation of their delivery capability to deal with the rapid growth that the company was experiencing globally and the ongoing diversification of its products and services. It was also clear that the existing resourcing function required a program to enable it to source great talent in increasing volumes, within very niche skillsets and demanding geographies.

The existing processes and practices within the resourcing function at Juniper Networks required re-definition and harmonisation to ensure that activities were streamlined and consistent across regions. Crucially, Juniper Networks did not want to replace or transfer its existing talent acquisition teams. Instead, it was seeking a very flexible partner that could bring genuine delivery capability as well as the ability to transfer knowledge and expertise to the in-house function over time.

CREATING THE SOLUTION
Cielo developed a seamless global solution with embedded onsite teams in EMEA, the Americas and APAC sitting alongside the in-house resourcing functions. These teams facilitated hiring in 27 countries in EMEA and eight in APAC, and provided an immediate resourcing service to Juniper Networks. Working closely with Juniper Networks, Cielo redesigned all of the existing recruitment processes in each region to ensure best practices and implemented a series of candidate attraction activities focusing on better utilization of the Juniper Networks employer brand.

All of the account teams are engaged in a constant program of transferring into Juniper Networks best practices across the resourcing lifecycle. These activities include candidate attraction techniques, use of social media, assessment and selection expertise and the use of dedicated systems to automate core aspects of the process.

DELIVERING RESULTS
Immediate, appropriate, effective:

• Streamlining of the offer process reduced the average time to generate a contract of employment from 13.5 working days to 5.5 days
• Reduction of average time-to-hire from 90 working days to 55 days within the first 3 months of the partnership
• Reduction of agency usage to less than 19% after 6 months
• To further reduce time-to-hire for business critical roles, such as professional services consultants and systems engineers, a proactive talent planning and pipelining solution has been put in place across EMEA