This global industrial technology organization is a pioneer in the innovation of advanced materials. For more than 75 years, it's been at the forefront of creating materials-science, wear-resistant, and tooling solutions for clients across the aeronautical, metallurgy, power & energy, and transportation & engineering sectors.

The company supports customers in more than 60 countries that expect innovation and precise, efficient manufacturing. To help clients and remain the leader in innovation, the organization employs more than 10,000 individuals.

Client challenge

The organization is always looking for the best talent in production roles (machine operators and production leads) and professional roles (sales engineers and analysts) across different markets. Top talent is needed to remain the innovative leader in the industry. In APAC, key markets include China, India, Vietnam, Australia, Singapore, Thailand, Malaysia, Indonesia, Japan and South Korea.

Historically, the company used an incumbent Recruitment Process Outsourcing (RPO) partner in some of these countries. However, there wasn't a standardized program, resulting in different processes for each country. This lack of consistency limited innovation and reduced flexibility and scalability of the talent acquisition function.

As a second-generation RPO buyer, the organization sought an RPO partner that could solve its global and regional governance challenges. Cielo was selected as its global RPO partner in Q4 2019 to support end-to-end recruitment for manufacturing, production, engineering and corporate roles.

Leadership valued the Cielo team’s understanding of the company's industry and culture. Most importantly, as the business was looking to make a switch from its original RPO provider, leaders trusted that Cielo could support the company’s continued innovation to position it as an employer of choice in all markets.

Creating a winning global talent acquisition solution

The client and Cielo teams designed a globally-aligned TA model – that's both high-touch and flexible – with APAC delivery teams in key locations like India, China, and Singapore. Cielo’s Manila Delivery Center provides shared support services, including sourcing, coordination, reporting and analytics, market research and talent mapping.

Regional and global leadership ensures a globally consistent and locally nuanced service. Thorough planning and research, like voice of customer and process mapping workshops, allows the team to align an agile solution to different business units with a high focus on hiring manager and candidate experience.

The teams worked together to redesign existing recruitment processes in each region to ensure best practices, with a series of candidate attraction activities that amplified the employer brand.

Cielo used the client's existing CRM technology along with Cielo proprietary technology for candidate outreach with branded campaigns and proactive candidate talent pools for the various countries and skill sets.

Strategic partnership and talent consulting

A truly strategic partnership requires flexibility, innovative thinking, and proactive scalability. Cielo implemented a robust governance cadence to ensure regular communication and review with all stakeholders. This includes regular performance reporting through Cielo’s RPO technology platform and monthly/quarterly reviews with HR and business stakeholders.

Cielo’s proprietary tools along with the client's technology ecosystem enable a seamless, real-time flow of data for things like inventory, recruitment ratios, talent pipelines and requisition stages. Cielo also reports on quality parameters like interview-to-offer ratio and acceptance rates – with detailed analysis and insights into HR and the business.

Thanks to the flexibility of the team structure, Cielo successfully supported the business with temporarily reduced recruitment demand due to the COVID-19 global pandemic. At the same time, the team quickly shifted to support increased hiring volume in some markets, like Vietnam.

This flexible and agile approach has helped Cielo and our client's TA team stay focused on and aligned with dynamic business needs through the pandemic. The team maintains productivity and high levels of candidate engagement in a virtual world.  

Delivery impact

The partnership features a relentless focus on enhanced service quality. The results have included reduced response times to candidates, increased efficiency through automation and a high degree of hiring manager and candidate engagement. Highlights from the partnership’s first year include:

  • Reduced time-to-offer from 55 days to 29 days
  • Reduced time-to-submit first candidate from 15 days to 12 days
  • Improved quality of candidates sourced resulting in the interview to offer ratio of 1.3:1 
  • Secured high levels of confidence from the HR and business stakeholders

A recruiting partnership built on a shared vision for change can transform your talent acquisition and improve results. Connect with Cielo to discuss how to get started.