International RPO specialist Pinstripe & Ochre House, along with partner Smiths Group wins HROA EMEA Recruitment Customer Relationship of the Year Award

BROOKFIELD, WI – November 12, 2013 – The Human Resources Outsourcing Association (HROA) has given Pinstripe & Ochre House its prestigious EMEA Recruitment Customer Relationship of the Year award for its strategic and service-oriented partnership with Smiths Group, a global technology company.

Pinstripe & Ochre House was specifically awarded for its dedication to quality, customer service and efficiency in partnership with Smiths Group. The global technology organization, with more 23,000 employees across more than 50 countries and five divisions, partnered with Pinstripe & Ochre House to transform talent acquisition into a proactive and consultative function.

Through their relationship, Pinstripe & Ochre House and Smiths Group have changed the reactive recruitment approach to one of proactivity by insourcing a Global Resourcing expertise and thus freeing up HR to operate as a consultative and strategic component of the organization. Pinstripe & Ochre House has become an extension of the Smiths Group internal HR team, helping the organization increase hiring manager satisfaction to an all-time high, reducing cost-per-hire to an all-time low, and diminishing annual agency spend by more than 70% for the first year of live RPO with Smiths Medical Europe. In addition to the financial advantages, through continued partnership with Pinstripe & Ochre House, Smiths Group has driven necessary culture change organization-wide.

“With Pinstripe & Ochre House as our strategic partner, we have been able to specialize, bring in new technology, and vastly upgrade our processes,” said Terry Nolan, Group HR Director at Smiths Group. “We started off with nothing; we didn’t have a recruitment team or the branding capabilities that Pinstripe & Ochre House brings to the table. Our HR team and staffing function are now best practice, giving us the opportunity to present new business ideas and initiatives.”

This is the third Recruitment Customer Relationship of the Year Award won by Pinstripe & Ochre House in less than two years. In May of 2013, Pinstripe & Ochre House received the HROA North American Customer Relationship of the Year award for its partnership with The University of Virginia Health System (UVA). In 2012, the global Recruitment Process Outsourcing (RPO) provider was presented with the same award for its partnership with ValueOptions, the United States’ largest independent behavioral healthcare and wellness company.

About the HROA
The HROA is the definitive independent organization for all who purchase, provide, or participate in HR transformation and outsourcing. Its mission is to educate, promote research, publish, recognize, and provide networking opportunities to foster professionalism in HR transformation and HR outsourcing. Its membership encompasses over 7,500 HR executives, including the largest 50 buyers, the top 30 providers, the leading sourcing advisors and attorneys, and the best thought leaders in HR transformation. The HROA brings its diverse membership together to set standards and practices, provide peer networking, and maintain a robust curriculum. For information about the HROA, visit and follow @HROA on Twitter.