LONDON, UK – November 21, 2016 – Cielo, the world’s leading strategic Recruitment Process Outsourcing (RPO) partner, received two prominent recognitions at the 2016 HRO Today Forum – Europe in Edinburgh. In addition to being ranked as second overall on the Baker’s Dozen list of top European RPO providers, the firm was selected, with client partner Telefónica, for the Partnership in Recruiting Excellence award.
Michelle Adams, Head of Leadership, Talent & Resourcing for Telefónica, explains why her company’s partnership with Cielo works so well. “It’s a genuine partnership based on a common philosophy of customer service. At O2, the customer is the heart of everything we do, and I really feel like Cielo mirrors that. They get us, they get our brand, and they’re able to represent us brilliantly in the marketplace, which is obviously so important, because they touch a lot more people than we ever could.”
Cielo and Telefónica’s partnership is most notable for its longevity and strategic relationship. Partners for 10 years, in addition to managing the recruitment process, Cielo enables internal mobility, supports the hiring of graduates, interns and apprentices, contributes to major change and transformation programs, and assists with strategic and operational workforce planning.
Seb O’Connell, Executive Vice President and Managing Director for Cielo’s Europe & APAC regions, comments:
“We are proud that our partnership with Telefónica, and specifically the dedication the team has had to continuous improvement and innovative thinking during our lengthy partnership, has been recognized so publicly.”
This is the fourth consecutive year that Cielo has earned the Partnership in Recruiting Excellence award. Cielo has previously been chosen for its partnerships with Dialog Semiconductor, AB InBev and Smiths Group.
Based primarily on customer satisfaction, both awards follow an already successful year of recognition for Cielo. To date in 2016, Cielo has been named PEAK Matrix Leader and Star Performer by Everest Group, Industry Leader by NelsonHall, won the North America Partnership in Recruiting Excellence award with client partner Health First and was ranked as second overall on the global RPO provider list by HRO Today magazine.