Cielo Partnership with Health First Honored with North America Partnership in Recruiting Excellence Award

Cielo HRO Today

CHICAGO – May 6, 2016Cielo (formerly Pinstripe), the world’s leading strategic Recruitment Process Outsourcing (RPO) partner, was recognized as the winner of the HRO Today Services and Technology Association's North America Partnership in Recruiting Excellence award with client Health First. In its twelfth year, the annual award with the 2016 theme “Be Connected! – HR Technology, Services and Leaders Unite” honors the most inspirational innovators and market influencers in the Human Resources industry.

Health First and Cielo began their Enterprise Recruitment Process Outsourcing (RPO) partnership in December of 2014. Health First chose Cielo after a robust evaluation that focused on three criteria: 1. finding a partner with deep healthcare provider expertise; 2. identifying a partner that could enhance the organization’s brand while providing access to new talent pools; 3. selecting a partner with the ability to flex as needed and scale quickly, while maintaining quality. In their first year, Cielo and Health First exceeded all initial partnership expectations specific to delivering quality associates into roles from entry-level to executive.

“Cielo is a true strategic partner to Health First, achieving measurable business results while instituting process improvements and delivering cost savings through a decrease in external cost per hire and increase in retention,” said Paula Just, Health First’s CHRO.

In the first year of partnership, Cielo delivered:

  • 95% 90-day retention, an increase of 9 percentage points from the pre-implementation benchmark and 101% of the partnership goal
  • 26% reduction in vacancies – in December achieved the lowest open position posting rate since the partnership’s inception
  • 2,802 quality hires, which almost doubled forecasted projections (an additional 96% over estimates) as all previously unmet hiring needs were uncovered and fulfilled
  • 97% Hiring Manager Satisfaction, an increase of 28 percentage points from the pre-implementation benchmark of 69% and 121% of the partnership goal
  • 96% New Hire Satisfaction, an increase of 3 percentage points from 93% pre-implementation and 103% of the partnership goal
  • 11% increase in the number of external hires from outside Brevard County, fulfilling an undocumented goal of increasing the amount of top talent residing on the Space Coast

This is the fifth consecutive year that Cielo has won this award. The firm won in previous years with client partners: Bristol-Myers Squibb (2015), Boehringer Ingelheim (2014), The University of Virginia Health System (2013) and ValueOptions (2012).

The Health First and Cielo partnership was also recognized in January with Cielo’s highest internal award, the Erin Lange Service Cup Award. A tribute to Cielo’s former COO, the award recognizes partnerships that exemplify Cielo’s Service Excellence philosophy: to provide a personalized and impactful experience that delivers results that are unmatchable and uncatchable.

For more information about Cielo’s RPO solutions, visit

About Health First
Founded in 1995, Health First is Brevard County's not-for-profit, community healthcare system. The fully integrated delivery network (IDN) includes health insurance plans, hospitals, a multi-specialty medical group and outpatient and wellness services. As a locally owned, not-for-profit organization, Health First is committed to investing in our community. In 2014, Health First provided more than $119 million in community support. To learn more about Health First and how we're giving back to our community, please visit

About Cielo
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. Under its WE BECOME YOU™ philosophy, Cielo’s dedicated recruitment teams primarily serve clients in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries. Cielo’s global presence includes 1,400 employees, serving 130 clients across 69 countries in 32 languages. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual top three leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall. Cielo knows talent is rising – and with it, an organization's opportunity to rise above. For more information, visit