President of Cielo Healthcare, Jill Schwieters, was featured this week on Part B News, an online publication by DecisionHealth dedicated to providing news and analysis on Medicare Part B payment, coding and billing rules for physician practices. The article, Improve Employee Productivity with Proper Tracking, Growth Opportunities (subscription required), features Jill delving into the bottom-line importance of investing and cultivating quality healthcare talent.
Excerpts from the article:
Employee performance and productivity is vital to the success of your practice, says Jill Schwieters, President of Cielo Healthcare … “You invest in talent,” she says. “You spend a lot of time sourcing, interviewing and finding them – it’s just good ROI to cultivate that.”
Before tracking performance, the practice and employee need to have clear goals and expectations. Start with an employment policy vetted by an attorney specializing in labor law. The terms of such policies are in most regards cut and dried … and often are worded to explain what the practice does not promise the employee.
Next, devise a way of tracking employee performance. This typically includes an annual evaluation with a form that has clear performance measures and a section that provides opportunities for the employer and the employee to give feedback, says Schwieters.
On what basis do you judge the employee? On clear goals and expectations that both parties agree on and which are included in the employee’s file, says Schwieters.
These goals and expectations should relate to the practice’s needs and be adjustable year to year to drive improved performance. Depending on the practice’s own business performance, you may expect employees to exceed their previous year’s performance.
On performance metrics and compliance:
On using coaching to motivate staff: