NelsonHall: Cielo - Recruitment Process Outsourcing

Cielo has been highlighted by NelsonHall, an analyst firm, as the first Recruitment Process Outsourcing (RPO) provider with a profile on their website. This profile also includes a report, which is a comprehensive assessment of Cielo’s services and capabilities including strategy, new developments, revenue and analysis of the customer base, offerings and delivery, among others. NelsonHall emphasized Cielo’s expansive breadth of services, including offerings such as our Employer Brand Practice and Talent Intelligence, as well as recent geographical expansions to drive and respond to our clients’ needs.

Excerpts from the full report show that Cielo demonstrates:

  • High level of client satisfaction, averaging 96% customer satisfaction
  • Experienced recruitment teams who average nine years’ experience and have a 92% rate of retention
  • High-touch candidate care demonstrated through: 96% first call resolution rate in the call center, eliminating candidate black hole, and…an average call back time of three minutes
  • Industry specific knowledge and continuous improvement programs, using segment analysts and supported by Tableau; Cielo can compare clients to metrics of counterpart organizations inside and outside of their industries.
  • Cielo’s technology intellectual property and its focus on evaluating and launching new recruiter tools to support the speed and efficiency of the process.
  • Focus on candidate experience, supported by:
    • Its ability to provide a range of RPO services including change management, talent planning, employer branding, internal mobility, employee engagement and retention
    • Its Impression Center which contacts all types of candidates for feedback, whether successful or not. The center had a 96% candidate satisfaction rate across all candidates in 2014
  • Transition capability including change management services.
  • Brand name client references such as Honeywell, Chubb, Agilent Technologies, Siemens, Boehringer Ingelheim, and Telefonica U.K.
  • Ability to perform hiring for multiple job families, for both technical and management positions
  • Expanding to new geographies and supportive of delivery to new countries, either through directly serviced offerings or through partners.


Although the full report is paid or member content, a summary and highlights are provided. For access, visit: