HRO Today: 2014 Baker’s Dozen Customer Satisfaction Ratings – Recruitment Process Outsourcing

Announced today, Cielo was awarded the No. 1 ranking for Overall Enterprise RPO Leaders inHRO Today’s annual Baker’s Dozen Customer Satisfaction Ratings: RPO. As HRO Today'srelease explains, “rankings are based solely on the feedback from buyers of the related services … In order to determine overall ranking, we analyze the results across three sub categories: service breadth, deal sizes and quality.”

In addition to being awarded the No. 1 spot for Overall Enterprise RPO Leaders, Cielo was also recognized as No. 1 in Quality of Service Enterprise RPO leaders, No. 1 in Breadth of Service Enterprise RPO Leaders, No. 1 in Healthcare Market leaders, No. 3 in EMEA Overall Leaders, and No. 5 in Size of Deal Enterprise RPO leaders.

Excerpt from the announcement:

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

For access to the full rankings, visit: