HealthLeaders Media: Cielo Partnership Saves Health First $3M

A new article in HealthLeaders Media magazine, “Better Hiring Practices Helped Save Health System $3 Million,” explores how Health First, a Florida-based integrated health system with 8,000 employees, saved $3 million by improving its hiring practices. The savings came after Health First partnered with Cielo Healthcare.

Paula Just, Chief Human Resources Officer for Health First, says she wanted her department to take a more consultative role in hiring, but did not have the technology and research resources to do it on their own. So she brought in Cielo Healthcare, which allowed the team “at a high level to help executives develop experience-based interview questions.”

Excerpt from the article:

Hiring managers are coached — they know the work best — to better ascertain the likelihood of a candidate's success in a role.

It sounds simple, and is what every job interview should be tailored to ascertain, but it's often not how job interviews play out, says Just. Executives need training on how to hire effectively too—they don't come into management with that skill, necessarily. And they don't need to spend time reviewing resumes and setting up job interviews, either.

These changes in process have paid off in new hire satisfaction, which has improved from a baseline of 93% to 96%, and at least as significantly in manager satisfaction, which has improved from 69% to 97%.

"Prior to the partnership, our leaders really shouldered much of the burden of reviewing resumes, setting up the interviews and conducting them, and then we managed the onboarding," she says.

Now, a recruiter screens all resumes and each recruiter tailors how he or she interacts with the hiring manager. The effect should be that the better part of managers' time should now be spent evaluating candidates.

Another key measure of the new approach is 90-day retention, says Just.

"When we began, 90-day retention was at 86% and we have improved to 95%," she says. "That alone provided about $3 million in savings for us."


To read the full article, “Better Hiring Practices Helped Save Health System $3 Million,” click here.