Pinstripe Healthcare President, Jill Schwieters, authored an article for the June, 2012, edition of Group Practice Journal: How Do You Know if You Have the Best Staff for Quality Care? This article asserts the claim that, while medical groups are successfully measuring financial and care quality metrics, they must also focus on the talent that delivers and supports that quality care. Schwieters provides tips and metrics that healthcare organizations can utilize to consistently target and attract best-fit candidates.
Excerpt from the article:
There are two areas where most boards have done a particularly good job. The first is tracking and evaluating key metrics for their organization’s financial performance. The second is measuring the quality of patient care. While commendable, measuring financial and care quality metrics without a focus on the talent that delivers and supports care may cause organizations to miss a critical component of the healthcare quality equation.
Boards and their CEOs owe it to their patients and their communities to set and enforce high employee performance standards and hold their people accountable by using stringent metrics and proactive management. In organizations where improvements are needed, the first step is to tighten systems for sourcing and screening prospective employees, through such methods as:
Healthcare organizations have a duty to the communities they serve to apply the most rigorous methods for evaluating and tracking talent. By capturing the advanced metrics outlined above to consistently target and attract the best new hires, your organization can seize this opportunity to find top-grade talent and build tomorrow’s dream team.
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