Cielo Also Recognized as #1 in both Breadth and Quality of Service
BROOKFIELD, WI – September 15, 2014 – Cielo, (formerly Pinstripe & Ochre House) the world’s leading global talent acquisition and management partner, today announced its first place ranking on the annual “Baker’s Dozen” list of global recruitment process outsourcing (RPO) firms based on client satisfaction surveys and published by HRO Today magazine. In addition to ranking number one overall for global RPO providers in 2014, Cielo was awarded the number one spot in this year’s Healthcare Industry category and ranked third in delivering quality services in Europe, Middle East and Africa (EMEA).
“The most important rankings for us are the number one position in both Breadth of Service, a dimension of complexity, and Quality of Service, the acknowledgement that we deliver great service to our customers, wherever they are, whatever they need. When combined with our top spot on the overall list, these three number one rankings solidify our place as the leading global provider of customized talent solutions that address an organization’s most complex talent challenges," said Sue Marks, CEO of Cielo. “Our clients truly benefit from our agile approach to solution design, which allows our dedicated teams to execute tailored strategies that drive real business results."
“Cielo’s team of dedicated recruiters have become a trusted partner that provides our company with a competitive advantage," said Nury Plumley, Global Staffing Director for Agilent Technologies. "Cielo is building the global scale to support us wherever our talent needs are worldwide and has the entrepreneurial agility to anticipate and respond to the challenges we face in today’s rapidly evolving talent marketplace."
The HRO Today Baker’s Dozen list is a particularly compelling ranking as it based exclusively on customer satisfaction ratings by buyers of the service. This is the sixth consecutive ranking for Cielo, and the firm is also the recipient of the HRO Today Services and Technology Association's 2014 North America Talent Acquisition Program of the Year Award, the fourth award of its kind won by Cielo in the past two years.
“The market environment we are in today forces us to search for new ways to do things. Cielo has given us access to a much wider pool of quality candidates by using new technologies and innovative strategies unknown to us before our partnership. It is no surprise to me that they are ranked number one, because of the difference they have made as an integral part of the Phoebe family," shared Joel Wernick, President & CEO of Phoebe Putney Health System.
“Cielo ascends to the top ranking in the HRO Today RPO Bakers Dozen Customer Satisfaction Survey after a steady rise in size of client engagement and quality of service. With its recent mergers in Europe and the Middle East, Cielo is poised to be one of the top global choices in the recruitment outsourcing and talent management marketplace for multi-country programs. Its success is also due to significant investments in proprietary technology that gives Cielo a competitive advantage and improves service delivery,” said Elliot Clark, CEO of HRO Today.
Cielo is the world’s leading provider of global talent acquisition and management solutions. In May 2014, the company rebranded to reflect the successful integration of U.S.-based Pinstripe, Inc. and UK-based Ochre House, which combined to become the largest independent provider of strategic recruitment process outsourcing (RPO), search solutions and talent consulting services worldwide. Cielo leverages its global scale, customized, innovative solutions and entrepreneurial agility to help clients achieve sustained people advantage and outstanding business outcomes. Through world-class, technology-enabled solutions, Cielo serves clients primarily in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries. Cielo’s global presence includes more than 1,100 employees, serving more than 90 clients across 57 countries in 26 languages. This footprint includes Moorland Gray, the largest and most successful executive search firm in the Middle East and North Africa. Cielo knows talent is rising – and with it, an organization's opportunity to rise above. For more information, visit cielotalent.com.
About the Survey & HRO Today
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. HRO Today and www.hrotoday.com offer the best content choices for the HR leaders seeking online information in the form of newsletters, webinar series and online video content. HRO Today is a product of SharedXpertise.