HRO Today: 2015 Baker’s Dozen Customer Satisfaction Ratings – Recruitment Process Outsourcing

HRO Today released its annual Recruitment Process Outsourcing Customer Satisfaction Ratings for 2015, and Cielo is proud to once again be listed as a top performer. Cielo was named the No. 1 RPO provider to the healthcare industry for the second year in a row. Cielo also ranked highly in all other Enterprise RPO Leader categories, including Quality of Service (No. 2), Customer Satisfaction (No. 3), Overall Enterprise RPO Leader (No. 3), Breadth of Service (No. 4 ) and Size of Deals (No. 4).

Excerpts from the Announcement:

“HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.”

“In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.”

“While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.”

To view the full results, download the document from HRO Today: 2015 Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing.