HR Magazine: Case Study: High-Level RPO at Telefonica

Cielo is thrilled to have its partnership with Telefónica featured in HR Magazine. Telefónica decided to outsource high-level hiring to Cielo seven years ago, and this article highlights the results. Read the article here.

Excerpts From the Article:

“While mass recruitment is in-house, Telefónica decided to outsource high-level hiring to Cielo seven years ago ‘Every role is different,’ explains resourcing relationship manager Claire Duggan, regarding the nature of non-volume recruitment (often of scarce digital talent) at Telefónica.”

“Duggan cites time and cost to hire, and providing a consistent candidate experience as key drivers. ‘There are lots of benefits, particularly around efficiencies,’ she says. ‘We’ve got visibility and control, particularly around the key metrics – so time to hire, time to fill, looking at the sustainability and quality of hire. That was something we struggled with; we didn’t have a consistent process. We’ve also seen a huge increase in hiring manager satisfaction.’”

“‘With RPO we have access to endless amounts of information, drawing on Cielo’s experience in maximising employer brand.’”

“Duggan’s top tip would be to embed a supplier within the organisation. ‘The thing for us is taking the time to properly embed an RPO in the business, so they truly understand the strategy, brand and culture,’ she says. ‘We make sure we embed them with a really good induction. The senior account team come to our team meetings, and they present to the directors.’”

You can read the full piece on HR Magazine's website: Case Study: High-Level RPO at Telefónica.