Harvard Business Review: The Gap Between What Leaders Want and What Recruiters Deliver
Sue Marks, Founder and Chief Executive Officer of Cielo, published an article in the Harvard Business Review titled, “The Gap Between What Leaders Want and What Recruiters Deliver.” Her article covers Cielo’s research findings of a significant gap between the importance of key recruitment activities to leaders and the performance of these tasks by recruiters.
Excerpts From the Article:
“All of the tasks are important to managers when they’re hiring new employees, but one stands out above all others in the eyes of the business leaders we surveyed: delivering quality hires consistently. While this metric was without question the top priority, recruiters performed way below expectations in this area. That’s simply unacceptable.”
“Top recruitment teams use analytics effectively, learn from data, and create frameworks to make future decisions. Doing so requires a deep understanding of your talent pool and the ability to apply the information to your business. Be consultative in your approach with recruiters, ask plenty of questions, and be cognizant of past areas of success and failure to hire the right people.”
“The success of your recruitment team depends on the quality of the individuals they find. All organizations should have a measurement model to benchmark the success of talent strategies according to KPIs. Only then can the team begin to compare and analyze results over time to understand the effect their efforts have had on major organizational initiatives.”
“The recruitment team has a key role to play in making business decisions a reality: bringing in the people needed to execute strategy. Their insights about what capabilities new talent could bring to the organization should be taken into account when strategic decisions are made.”