Hospitals and health systems across the country are implementing a number of initiatives to prepare for the change, but perhaps one of the most important steps they should take is ensuring their employees' values align with the values of coordinated, patient-centric care, says Jill Schwieters, president of Pinstripe Healthcare, a healthcare recruitment firm, and former senior vice president of human resources at Wheaton Franciscan Healthcare in Glendale, Wis. For current employees, change management programs and a cultural shift may be in order. For new employees — at all levels — hospitals have a unique opportunity to ensure candidates will fit within a patient-centric culture before they join the organization.
So what traits should an organization look for in candidates? Ms. Schwieters says there are four key traits that are particularly important for employees to possess in a patient-centric and value-based culture.
1. Critical thinking skills
4. Technologically savvy.
Assessing these skills "Build behavior-based questions around [the desired traits], which allows you to learn how they have displayed these behaviors in the past," she says. For reference checks, "make sure you are asking the right questions," she adds.